Clear guidelines on refunds, cancellations,
and our commitment to your satisfaction.
Last updated: December 2024
At Techies Geeks, we are committed to delivering high-quality web development, SEO, and digital marketing services that meet or exceed your expectations. This Refund Policy outlines our approach to customer satisfaction and the circumstances under which refunds may be issued.
We believe in transparent communication and working closely with our clients to ensure project success. This policy is designed to be fair to both parties while maintaining our commitment to quality service delivery.
Once services have been delivered and accepted by the client, refunds are generally not available. This includes:
While we don't offer monetary refunds for completed work, we provide a 30-day warranty period during which we will fix any issues or bugs that arise from our work at no additional cost.
If you cancel a project before we begin any work, you may receive a full refund of any advance payments made, minus a 10% administrative fee to cover initial consultation and planning costs.
If you cancel a project after work has begun:
Before Design Approval: If you cancel before approving the initial design concept, you may receive a 70% refund of advance payments.
After Design Approval: Once design is approved, no refunds are available as custom work has been created specifically for your project.
Monthly SEO Services: You may cancel monthly SEO services with 30 days' notice. No refunds will be issued for the current month if cancellation occurs after the 5th of the month.
One-Time SEO Projects: No refunds once SEO work has been completed and delivered.
Ad Spend: All advertising spend is non-refundable once committed to ad platforms.
Management Fees: Management fees for the current month are non-refundable if services have been provided.
Consulting fees are non-refundable once consulting sessions have been conducted or reports have been delivered.
If we fail to deliver services as agreed in the project proposal, and this failure is due to our negligence or inability to perform, we may offer:
No refunds will be issued for delays or cancellations due to circumstances beyond our control, including natural disasters, war, government actions, or other force majeure events.
To request a refund, you must:
Our team will review your refund request within 7-10 business days and respond with our decision. We may request additional information or schedule a discussion to understand the situation better.
Approved refunds will be processed within 14 business days of approval. Refunds will be issued using the same payment method used for the original purchase.
If you disagree with our refund decision, we encourage you to:
We are committed to fair resolution and will work in good faith to address any concerns.
We reserve the right to modify or discontinue services at any time. If we discontinue a service that you've paid for, we will provide a prorated refund for the unused portion of the service.
Any payment processing fees (typically 2-3% for credit card payments) are non-refundable. Refunds will be issued for the net amount after deducting these fees.
To ensure your satisfaction and minimize the need for refunds, we follow a comprehensive quality assurance process:
For questions about our Refund Policy or to submit a refund request, please contact us:
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after such changes constitutes acceptance of the modified policy.
This Refund Policy is designed to comply with applicable consumer protection laws in India and other jurisdictions where we operate. If any provision of this policy is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
To ensure a successful project and avoid refund situations, we ask that you: